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Google Play Telling Me to Please Verify Your Card and Try Again

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Set up payment issues on your account

If you try to buy something on Google Play merely your payment is declined or won't process, try the steps below.

Troubleshoot Payment and Lodge Issues

If you lot've bought something then have a trouble with or question about it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the height, select Alerts Notification bell icon.
  3. If you have a red alert, enter your payment information and wait for the team to reply.

    Google Pay notifications

  4. Cheque your email for the review results.

Try to pay with a different payment method

If there'southward a problem with 1 payment method you can endeavor paying with a different one.

  1. On your Android telephone or tablet, open up the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a different payment method or add a new one.
  5. Follow the onscreen instructions to consummate your purchase.

Ready credit and debit card errors

There may be a problem with your credit or debit card if you run into one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Delight utilise another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired menu"
  • "Correct this card info or try another card"

To gear up these errors, try the following steps:

Brand sure your card & accost information is upwardly to date

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information employ Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Observe the payment method you are trying to employ for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card accost matches the accost in Google Payments

If your credit card is registered to a different address that can cause the payment to exist declined. Check the zip code matches your current address.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing address of your card.
  5. If needed, update the accost.

Then, endeavor your purchase again.

Submit any actress information that is requested

If the error bulletin is followed by instructions for submitting boosted information to Google, delight submit it. We will not be able to process the transaction on your account without this information.

Check yous have sufficient funds for the buy

Sometimes a transaction is declined considering of bereft funds. Check your account to make sure you lot take enough to complete the purchase.

Contact your depository financial institution or card issuer

Your card may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to inquire about the transaction and see if they know the reason for the reject.

Fix errors with other payment methods (direct carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If y'all see "Your payment was declined due to an issue with your account"

If you see this message, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a little more than information to protect your account confronting fraud.
  • Nosotros need a little more information to comply with Eu law (Customers from European Matrimony member states just).

To help fix these issues:

  1. Go to the payments center.
  2. Take action on any errors or requests in the payments center.
    • You lot might demand to verify your identity before you lot can buy anything through your Google Account.
  3. Brand sure your proper name, accost, and payment data are upwards to date.

If yous are trying to pay past straight carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, try the following:

  • Make sure you're connected to your carrier network, straight or past wi-fi.
  • Brand sure you lot've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you still accept issues, contact your mobile phone service provider for aid.

If yous can't add a payment method or have a problem with a dissimilar payment method

If you're having a trouble with a different payment method, go to Google Payments to fix the issue.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Look for any notifications or requests for information & provide anything that's asked for.
  3. Check that your accost is up to date.
  4. Check that the payment methods listed are the ones yous desire to employ.

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. You must verify the carte du jour before you can use it again:

  1. Become to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the card that says "Verification needed," click Verifyand thenAccuse carte du jour.
  4. Within 2 days, you'll observe a temporary charge on your card statement along with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous try to verify the payment method again:

  1. Confirm which carte you want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than 2 days: Wait upwards to two days.
    • If more than than two days: Check your card argument. You should find a temporary charge from Google called "GOOGLE TEST," with an viii-digit code.

Carte du jour is grayed out & says "carte is ineligible"

Yous tin't use this card for this purchase. Endeavor to make the purchase again with a dissimilar card.

If the bill of fare y'all desire to employ isn't listed, follow the on-screen instructions to add a new card.

If you utilise dual SIM card devices

Check if the right SIM menu is in slot ane and remove whatever SIM menu from slot ii.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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